Event Overview
Buy Your Tickets Early to Secure Your Preferred Date
All guests and members must have dated and timed entry tickets. Tickets must be purchased in advance of your visit.
Thursdays, Fridays, Saturdays & Sundays
November 27–December 20
Additional Dates: Saturday, December 26–Wednesday, December 30
Friday, January 1 & Saturday, January 2
4:30-9 pm
You have 30 minutes to arrive after your selected entry time. Entry times are every 30 minutes beginning at 4:30 pm with last entry at 8:30 pm. Doors close at 9 pm.
On Sale Ticket Dates
Garden Members
Monday, October 26 | 9 am
General Public
Monday, November 2 | 9 am
Event COVID-19 Safety Procedures
We’ve been working hard to find the best way to enhance your light show experience while keeping you, other guests and the Garden Team of volunteers and staff safe during the COVID–19 pandemic. 98% of guests surveyed this summer reported feeling safe while visiting the Garden with the safety measures we had in place and we’re confident we can maintain a high level of satisfaction with the safety protocols we’ll have in place for WPS Garden of Lights. All event decisions regarding guest, staff and volunteer safety have been made under the advisement of the Brown County Health Department.
We are implementing the following for WPS Garden of Lights to offer a safe experience:
- Dated and timed entry tickets must be purchased in advance.
- Capacity capped at 2,500 guests per night spread out over a 4–hour period to limit gatherings in enclosed spaces.
- Parking available onsite and overflow parking within walking distance so guests do not have to ride shuttle buses in close contact with others.
- Hand sanitizing stations are available throughout the Garden.
- Bathrooms and high touch points will be sanitized every hour.
- Face coverings required in all Garden buildings (ages 2 and up) and outdoors when physical distancing isn’t possible.
- Limited seating on horse–drawn wagon rides. Up to 10 guests per wagon (grouped by household). Face coverings required while on the wagon.
- One–way entry and exit points.
- COVID-19 Policy: If you have COVID–19 symptoms, or someone in my household tested positive for COVID–19, or you or someone in your household is waiting on test results, and it is less than 72 hours before my event night, please do not attend the event. Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets online for when you can safely attend based on your doctor’s guidance.
“Face covering” means a piece of cloth or other material that is worn to cover the nose and mouth completely. A “face covering” includes but is not limited to a bandana, a cloth face mask, a disposable or paper mask, a neck gaiter, or a religious face covering. A “face covering” does not include face shields, mesh masks, masks with holes or openings, or masks with vents.
Horse-Drawn Wagon Rides
There is limited seating on the horse–drawn wagon rides with very limited availability each night. Up to 10 guests per wagon (grouped by household) are allowed maximum. Face coverings are required while on the wagon. Guests will walk the upper level light show and head down the hill to the horse-drawn wagon which covers the lower level mulch portion of the light show.
Wagons are first come, first served when you arrive during your entrance time. Tickets for the horse-drawn wagon ride must be purchased in advanced. Walking tickets cannot be upgraded at the door.
Four New Light Features
Deck the Garden with dazzling daisies! Buy one of our Glowing Daisy Necklaces and you can be part of the light show this year. These light–up daisies dance in different colors as you walk through eight of our light displays including the Caterpillar and Icicle Forest.
You can purchase a necklace for $12 in advance with your ticket purchase or for $15 at the door.
You’ll also experience:
- An illuminated blue and purple hued winter wonderland in the Johnson Woodland Garden
- A magnificent 60–ft. oak tree in the Arendt Conifer Garden that rotates through the four seasons (spring, summer, fall and winter) in a matter of minutes
- Multi–colored, glistening lights on trees in different areas of the Garden
Trail Map coming soon!
SPECIAL DATES & FEATURES
Family Night
Sunday, November 29 | 4:30–9 pm
Join us for Family Night with a different and safer look. Children 12 and under will get free walking admission with one paid adult walking reservation. All reservations, adult and children, will need to be made in advance due to limited capacity.
Children will also receive a free take home craft kit and can drop off their letters to Santa. Discount cannot be combined with any other discounts. Wagon rides are not available with Family Night special pricing due to limited capacity.
Letters to Santa
Every Night before Christmas | 4:30–9 pm
Bring your letters to Santa to place in his North Pole Mailbox.
Photos with Santa
Information coming soon.
WPS Trellis Gift Shop
Every Event Night | 4:30–8:30 pm
Find your holiday gifts at the WPS Trellis Gift Shop! Pick up a unique ornament, refresh your home with seasonal décor or treat yourself (or a friend) to a new gardening tool. Stop in while you’re here for WPS Garden of Lights or visit us during the week – shop hours are the same as the Garden’s.
Member Nights
More member nights have been added this year! Member discounts are valid on all Value Nights.
Garden members will have the first opportunity to buy tickets online starting October 26 during the presale and can buy up to 8 tickets per any night.
The number of discounted tickets ($5 Walking Tickets and $10 Wagon Tickets) current members receive on Value Nights only is based on the amount available with your membership level (i.e. individual membership = one discounted ticket). Family Night Discount and Member Discount can’t be combined. Each member will also receive a coupon for one complimentary 12 oz. hot beverage upon their value/member night arrival.
Learn More & Buy TicketsPARKING
Parking is free and available on-site on a first-come, first-served basis. Overflow parking is within walking distance so guests do not have to ride shuttle buses in close contact with others.
Accessible parking is available inside the Garden’s main parking lot. You must show your disabled parking identification permit to event volunteers to enter the lot.
Parking Map coming soon!
Driving Directions
From HWY 41
- Take West Mason Street Exit and travel West
- Turn Right onto Packerland
- Turn Left onto Larsen Road
From HWY 54
- Turn Left onto Packerland
- Turn Left onto Larsen Road
ACCESSIBILITY
Wheelchair, Stroller & Pull-along Wagon Accessibility
The paths in the upper gardens are paved, shoveled and salted and should be accessible to wheelchairs, walkers, strollers and pull-along wagons. There are no motorized scooters or wheelchairs available at the Garden. The lower mulched path is difficult to navigate and not recommended for wheelchairs or walkers. Families who wish to walk the mulched path with small children will need an all-terrain type stroller or pull-along wagon.
Accessible Golf Cart Ride
Thursdays, December 3, 10, 17 and Monday, December 28, Tuesday, December 29 and Wednesday, December 30 from 5-8:30 pm.
Advance reservations required, limited availability!
Guests in a wheelchair and one member of their household can receive an accessible golf cart ride around the .4 miles of the lower gardens and mulched pathways. The golf cart can only accommodate one wheelchair and one member of their household at a time. Guests will need to purchase a wagon ticket in advance which includes a .5 mile walking tour of the paved pathways in the upper gardens before arriving at the accessible golf cart area.
Please call 920.491.3691 ext. 103 no later than 24 hours in advance to confirm your reservation.
Horse-Drawn Wagon Rides
Horse-drawn wagon rides are available on a first-come, first-served basis and only travel the lower gardens mulched pathways. Your ticket includes a .5 mile walking tour of the paved pathways in the upper gardens before arriving at the wagon ride which only covers .4 miles of the lower gardens mulched pathways.
Golf cart rides from the building to the horse-drawn wagons are available for those unable to walk down the paved path where the wagons begin. Please ask for assistance at the ticketing counter night-of for a golf cart ride to the wagon. The golf cart only fits two guests from the same household. There are three large steps up into the horse-drawn wagon. Please bring someone to assist you in getting onto the horse-drawn wagon.
Accessible Parking
Parking is FREE and available on-site on a first-come, first-served basis. Accessible parking is available inside the Garden’s main parking lot. You must show your disabled parking identification permit to event volunteers to enter the lot.
HOLIDAY CELEBRATIONS & GROUP DISCOUNTS
Let your holiday event glow! Invite your guests to join you in celebrating the magic and wonder of the holidays at WPS Garden of Lights, featuring more than 300,000 lights in displays inspired by the Garden’s natural features.
Learn MoreKNOW BEFORE YOU GLOW: FREQUENTLY ASKED QUESTIONS
TICKETS
Do I have to buy tickets in advance?
Yes, you must buy your ticket(s) online in advance for a specific date and timed entry. You have 30 minutes from your selected entry time to arrive at the Garden and check in. Each timed entry has a limited capacity and we expect this event to sell out. If you arrive before your scheduled time slot, please wait in your car until you can head to the Fischer Visitor Center at your entry time.
Tickets are not available at the door night-of the event or at Festival Foods this year.
NOTE: Complimentary General Garden Admission Passes and Buy One Get One coupons are not accepted during this event.
If I am delayed and miss my time slot, can I join a later time slot?
You have 30 minutes from your selected time to arrive. If you arrive late, we will try and accommodate you based on availability in the next time slot but admission is not guaranteed. Please be aware that there is no entry after the 8:30 pm slot. Tickets will not be refunded if you are unable to make your scheduled date and timed entry.
If I book the wrong date or time, can I change my ticket(s)?
Yes, you will be able to reschedule your tickets if it’s 72 hours or more before your scheduled date and time. You cannot reschedule within 72 hours before your scheduled date and time, and tickets will not be refunded if you are unable to make it. Family Night discount (children 12 and under free) is only valid for Family Night. If you need to reschedule your Family Night tickets for a different date, regular admission applies.
Please call the Garden at 920.490.9457 to reschedule your tickets. There will be a $5 service fee per order. This fee applies to members and the general public.
If you need to reschedule due to COVID-19 at any time (i.e. I or someone in my household has symptoms, tested positive or are waiting on test results), the service fee does not apply. Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets for when you can safely attend based on your doctor’s guidance.
What if I have COVID–19 symptoms, myself or someone in my household tested positive for COVID–19, or myself or someone in my household is waiting on test results, and it is less than 72 hours before my event night?
Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets online for when you can safely attend based on your doctor’s guidance.
What is the Horse-Drawn Wagon Ride experience?
The horse-drawn wagon ride begins on the lower mulched portion of the light show and includes a .5 mile Walking Tour of the paved pathways in the upper gardens before arriving at the Wagon Ride area.
Golf cart rides from the building to the horse-drawn wagons are available for those unable to walk down the paved path to the wagon ride area. Only two guests are allowed on the golf cart down to the wagon. Please ask for assistance at the ticketing counter night-of for a golf cart ride. There are two large steps up into the horse-drawn wagon. Please bring someone to assist you in getting onto the horse-drawn wagon.
Limited seating on horse–drawn wagon rides. Up to 10 guests per wagon (grouped by household). Face coverings are required while on the wagon. Children are able to sit on their guardian’s lap. Last wagon ride entry time is at 7:30 pm. Last wagon ride leaves at 7:45 pm. Wagons are available on a first-come, first-served basis based on your entrance time. For the horse’s safety, wagons may be canceled if the weather conditions call for it.
COVID-19
Are face coverings required indoors and outdoors?
Face coverings required in all Garden buildings (ages 2 and up) and outdoors when physical distancing isn’t possible. Face coverings are required on the horse drawn wagon ride.
What if I have COVID–19 symptoms, myself or someone in my household tested positive for COVID–19, or myself or someone in my household is waiting on test results, and it is less than 72 hours before my event night?
Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets online for when you can safely attend based on your doctor’s guidance.
GENERAL
Do you walk or drive through the lights?
WPS Garden of Lights is a walk-through show. We encourage guests to dress accordingly with weather-appropriate footwear and clothing. Families who wish to walk the mulched path with small children will need an all-terrain type stroller or pull-along wagon. The walk through the light show is just under a mile (0.85).
How long does it take to see the lights?
As long as you like, but typically 30-45 minutes for the walking tour. The walk through the light show is just under a mile (0.85). Horse-drawn wagon rides last about 10-15 minutes. Wagons are first come, first serve when you arrive during your entrance time. We recommend you get down to the wagons within 30 minutes of your entrance time and no later than 7 pm.
When is the best time to visit?
Buy your dated and timed tickets well in advance, as we anticipate selling out on Saturdays and on dates near the holidays. We recommend Value Nights as they typically don’t sell out.
Please remember we are closed November 26 and December 21, 22, 23, 24, 25 & 31.
Can I bring in refreshments and what kind of refreshments are available?
Carry-ins are not allowed. A variety of individually packaged food and beverages are available in our Winterberry Café and Concessions Building at the WPS Foundation Plaza including: individually wrapped cookies, candy bars, chips, hot chocolate, apple cider, coffee, water, soda, beer, wine and shots such as Peppermint Schnapps or Baileys to compliment a hot beverage. Please bring ID for the purchase of alcoholic beverages.
Can I bring my pet?
Service animals are welcome, but please leave pets and Emotional Support Animals (ESAs) at home. Please let us know you have a service animal when you arrive so we can make our staff aware. View frequently asked questions about service animals and the ADA.
What happens if the weather is bad?
We think a little snow adds to the beauty of the event, but of course, if the weather presents a hazard, the Garden’s decision to cancel the event will be made at 2 pm on the day of the event. You will be notified via email of any cancelation and about the rescheduling process. Also, please check our website and Facebook page for updates.
Are there restrooms available along the path?
There are restrooms in the Fischer Visitor Center and halfway through the light show at the Concessions Building featuring the WPS Foundation Plaza. Face coverings are required in both areas.
When is Family Night?
Sunday, November 29 | 4:30–9 pm
Join us for Family Night with a different and safer look. Children 12 and under will get free walking admission with one paid adult walking reservation. All reservations, adult and children, will need to be made in advance due to limited capacity.
Children will also receive a free take home craft kit and can drop off their letters to Santa. Discount cannot be combined with any other discounts. Wagon rides are not available with Family Night special pricing due to limited capacity.
PARKING
Where do I park?
Parking is free and available on-site on a first-come, first-served basis. Overflow parking is within walking distance so guests do not have to ride shuttle buses in close contact with others.
Accessible parking is available inside the Garden’s main parking lot. You must show your disabled parking identification permit to event volunteers to enter the lot.
Driving Directions:
From HWY 41
- Take West Mason Street Exit and Travel West
- Turn Right onto Packerland
- Turn Left onto Larsen Road
From HWY 54
- Turn Left onto Packerland
- Turn Left onto Larsen Road
FEATURES & ATTRACTIONS
What kind of special features do you offer?
Family Night
Sunday, November 29 | 4:30–9 pm
Join us for Family Night with a different and safer look. Children 12 and under will get free walking admission with one paid adult walking reservation. All reservations, adult and children, will need to be made in advance due to limited capacity.
Children will also receive a free take home craft kit and can drop off their letters to Santa. Discount cannot be combined with any other discounts. Wagon rides are not available with Family Night special pricing due to limited capacity.
Letters to Santa
November 27-December 20 | 4:30–9 pm
Bring your letters to Santa from home to place in his North Pole Mailbox.
Photos with Santa
Information coming soon!
ACCESSIBILITY
Are the paths wheelchair, stroller and pull-along wagon accessible?
Walking Path
The paths in the upper Gardens are paved, shoveled and salted and should be accessible to wheelchairs, walkers, strollers and pull-along wagons. There are no motorized scooters or wheelchairs available at the Garden. The lower mulched path is difficult to navigate and not recommended for wheelchairs and walkers. Families who wish to walk the mulched path with small children will need an all-terrain type stroller or pull-along wagon.
Accessible Golf Cart Ride
Thursdays, December 3, 10, 17 and Monday, December 28, Tuesday, December 29 and Wednesday, December 30 from 5-8:30 pm.
Advance reservations required, limited availability!
Guests in a wheelchair and one member of their household can receive an accessible golf cart ride around the .4 miles of the lower gardens and mulched pathways. The golf cart can only accommodate one wheelchair and one member of their household at a time. Guests will need to purchase a wagon ticket in advance which includes a .5 mile walking tour of the paved pathways in the upper gardens before arriving at the accessible golf cart area.
Please call 920.491.3691 ext. 103 no later than 24 hours in advance to confirm your reservation.
Horse-drawn Wagon Path
Horse-drawn wagon rides are available on a first-come, first served basis in your entrance time and only travel the lower gardens mulched pathways. Your ticket includes a .5 mile walking tour of the paved pathways in the upper gardens before arriving at the wagon ride which only covers .4 miles of the lower gardens mulched pathways.
Golf cart rides from the building to the horse-drawn wagons are available for those unable to walk down the paved path where the wagons begin. Please ask for assistance at the ticketing counter night-of for a golf cart ride to the wagon. The golf cart only fits two guests from the same household. There are two large steps up into the horse-drawn wagon. Please bring someone to assist you in getting onto the horse-drawn wagon.
Is there accessible parking?
Parking is free and available on-site on a first-come, first-served basis. Accessible parking is available inside the Garden’s main parking lot. You must show your disabled parking identification permit to event volunteers to enter the lot.
DISCOUNTS & SPECIAL OFFERS
What discounts and special offers do you have?
NOTE: Complimentary General Garden Admission Passes and Buy One Get One coupons are not accepted during this event.
Discounts | Limitations |
| Family Night Sunday, November 29 | 4:30–9 pm | Children 12 and under will get free walking admission with one paid adult walking reservation. All reservations, adult and children, will need to be made in advance due to limited capacity. |
| Garden Member Discount $5 Walking tickets and $10 Wagon ride tickets on Value Nights | Discount is valid on all Value Nights. Cannot be combined with any other offers. Must be an active Garden member and discounted tickets based on membership level. |
| Group & Corporate Discount available for ticket purchases of 25+ | Applies to groups of 25 or more. |
| WPS customer $1 off per ticket discount coupon available in your WPS bill | Discount cannot be combined with any other offers. Discount applied to each purchased ticket. Redeem online with code on coupon. |
| NWTC Student/Teacher Discount | Only available through NWTC Student Involvement Office. Discount cannot be combined with any other offers. |
PHOTOGRAPHY
Do you have any tips for taking photos of the lights?
- Turn off the flash!
- Shoot at twilight for better exposures
- Keep camera steady to avoid blurry pictures
- Dress warmly and wear gloves
And remember to stay to the side of the trail and be considerate of other guests enjoying the lights!
Brights Tips for Smartphone PhotographyVolunteer Opportunities
With some anticipated changes to roles and opportunities this year, recruitment of volunteers will begin in the near future. Health and safety continue to be a top priority for us. COVID training, along with compliance to the Garden’s related guidelines, will also be required for all volunteers.
Volunteer roles and incentives are currently being defined and will be completed by mid–October. More detailed information will be available and shared soon.
For more information, contact our Volunteer Coordinator at volunteer@gbbg.org or 920.491.3691 ext. 131.
Nonprofit Nights
Applications for a Nonprofit Night are open! With support from Associated Bank and in fulfillment of our mission, we invite you to apply on behalf of your clients to attend 2020 WPS Garden of Lights at no cost.
Submit an application no later than Friday, October 30, 2020.
Online Application PDF Application
Fun Facts
Wonder what’s involved in putting on one of the largest holiday traditions in northeast Wisconsin? Here are WPS Garden of Lights facts you won’t believe!
View FactsSPECIAL EVENT REFUND POLICY
- Advance tickets are required.
- There are no refunds on any Garden special event tickets.
- Tickets will not be replaced if lost, stolen or unused.
- Tickets are not refunded for any weather occurrences in which the event does not cancel, including but not limited to snow, wind, rain, thunderstorm, mud, cold or extreme temperatures.
- Refunds will not be given for dissatisfaction with any event, as opinions are subjective.
- Event ticket purchases are non-transferable to another event, Garden membership or Garden education class.
- WPS Garden of Lights Tickets: Guests will be able to reschedule tickets if it’s 72 hours or more before their scheduled date and time. You cannot reschedule within 72 hours before your scheduled date and time, and tickets will not be refunded if you are unable to make it. Please call the Garden at 920.490.9457 to reschedule your tickets. There will be a $5 service fee per order. This fee applies to members and the general public. If we are unable to reschedule the event ticket based on availability due to capacity limits, there will be no refunds. If guests do not arrive during their selected date and time, they forfeit their ticket and no refund will be given. If WPS Garden of Lights is canceled due to inclement weather, guests will be sent a link to reschedule for another night based on availability.
- COVID-19 Policy: If you have COVID–19 symptoms, or someone in my household tested positive for COVID–19, or you or someone in your household is waiting on test results, and it is less than 72 hours before my event night, please do not attend the event. Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets online for when you can safely attend based on your doctor’s guidance.
Thank You to Our Sponsors
Title
Sustaining
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 |
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Contributing
 |
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Tom and Wendy Larson and Dennis Schmidt In memory of Bobbi Schmidt, Ethel “Dewey” Schmidt and Harry Witter |
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Supporting
Festival Foods
Basic
Lamers Bus Lines, Inc.
In-kind
Media Partner
Contact Us
For more information, contact Guest Services at 920.490.9457 or info@gbbg.org.
For night-of questions from 12-8 pm, contact Guest Services at 920.490.9457.
For holiday parties, group tours and 25+ ticket purchases, contact our Sales Team at 920.491.3691 ext. 113 or rentals@gbbg.org.
Have a question at the event? You’ll find our event staff in yellow vests!
Dates, Hours & Tickets
4:30-9 pm every event night.
You have 30 minutes to arrive after your selected entry time. Entry times are every 30 minutes beginning at 4:30 pm with last entry at 8:30 pm. Doors close at 9 pm.
Last wagon ride entry time is at 7:30 pm, last wagon ride at 7:30 pm.
ON SALE TICKET DATES
Garden Members
Monday, October 26 | 9 am
General Public
Monday, November 2 | 9 am
Event Dates
Tickets
BUY YOUR TICKETS EARLY TO SECURE YOUR PREFERRED DATE
Dated and timed entry tickets must be purchased in advance.
Tickets will not be available at Festival Foods or at the door the night of the event.
All guests and members must have dated and timed entry tickets.
Wagon tickets (if available) are first come, first served. Last wagon ride entry time is at 7:30 pm. Last wagon ride leaves at 7:45 pm.
MasterCard, Visa, Discover, American Express are accepted. No tickets available at the door. No refunds on tickets.
Walking
| Adult | Child 3-12 | |
|---|---|---|
| Value Nights | $10 | $5 |
| Peak Nights | $13 | $8 |
Horse-Drawn Wagon
(includes Walking Ticket)
| Adult | Child 3-12 | |
|---|---|---|
| Value Nights | $15 | $10 |
| Peak Nights | $18 | $13 |
Ticket Fees
| Member | General Public | |
|---|---|---|
| Online | $0 | $3 per order |
| Walk-in (during Garden business hours) | $0 | $5 per order |
| Call-in (during Garden business hours) | $5 per order | $5 per order |
Member Nights
More member nights have been added this year! Member discounts are valid on all Value Nights.
Garden members will have the first opportunity to buy tickets online starting October 26 during the presale and can buy up to 8 tickets per any night.
The number of discounted tickets ($5 Walking Tickets and $10 Wagon Tickets) current members receive on Value Nights only is based on the amount available with your membership level (i.e. individual membership = one discounted ticket). Each member will also receive a coupon for one complimentary 12 oz. hot beverage upon their value/member night arrival.
Group Discounted Rates
Reduced-rate tickets are available for groups of 25 or more. Must be purchased in advance.
DISCOUNTS & SPECIAL OFFERS
NOTE: Complimentary General Garden Admission Passes and Buy One Get One coupons are not accepted during this event.
NOTE: Garden Members can buy discounted tickets on Value Nights only.
Discounts | Limitations |
| Family Night Sunday, November 29 |4:30–9 pm | Children 12 and under will get free walking admission with one paid adult walking reservation. All reservations, adult and children, will need to be made in advance due to limited capacity. |
| Garden Member Discount $5 Walking tickets and $10 Wagon ride tickets on Value Nights | Discount is valid on all Value Nights. Cannot be combined with any other offers. Must be an active Garden member and discounted tickets based on membership level. |
| Group & Corporate Discount available for ticket purchases of 25+ | Applies to groups of 25 or more. |
| WPS customer $1 off per ticket discount coupon available in your WPS bill | Discount cannot be combined with any other offers. Discount applied to each purchased ticket. Redeem online with code on coupon. |
| NWTC Student/Teacher Discount | Only available through NWTC Student Involvement Office. Discount cannot be combined with any other offers. |
Frequently Asked Questions
TICKETS
Do I have to buy tickets in advance?
Yes, you must buy your ticket(s) online in advance for a specific date and timed entry. You have 30 minutes from your selected entry time to arrive at the Garden and check in. Each timed entry has a limited capacity and we expect this event to sell out. If you arrive before your scheduled time slot, please wait in your car until you can head to the Fischer Visitor Center at your entry time.
Tickets are not available at the door night-of the event or at Festival Foods this year.
NOTE: Complimentary General Garden Admission Passes and Buy One Get One coupons are not accepted during this event.
If I am delayed and miss my time slot, can I join a later time slot?
You have 30 minutes from your selected time to arrive. If you arrive late, we will try and accommodate you based on availability in the next time slot but admission is not guaranteed. Please be aware that there is no entry after the 8:30 pm slot. Tickets will not be refunded if you are unable to make your scheduled date and timed entry.
If I book the wrong date or time, can I change my ticket(s)?
Yes, you will be able to reschedule your tickets if it’s 72 hours or more before your scheduled date and time. You cannot reschedule within 72 hours before your scheduled date and time, and tickets will not be refunded if you are unable to make it. Family Night discount (children 12 and under free) is only valid for Family Night. If you need to reschedule your Family Night tickets for a different date regular admission applies.
Please call the Garden at 920.490.9457 to reschedule your tickets. There will be a $5 service fee per order. This fee applies to members and the general public.
If you need to reschedule due to COVID-19 at any time (i.e. I or someone in my household has symptoms, tested positive or are waiting on test results), the service fee does not apply. Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets for when you can safely attend based on your doctor’s guidance.
What if I have COVID–19 symptoms, myself or someone in my household tested positive for COVID–19, or myself or someone in my household is waiting on test results, and it is less than 72 hours before my event night?
Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets online for when you can safely attend based on your doctor’s guidance.
What is the Horse-Drawn Wagon Ride experience?
Horse-drawn wagon rides are available on a first-come, first-served basis and only travel the lower gardens mulched pathways. Your ticket includes a .5 mile walking tour of the paved pathways in the upper gardens before arriving at the wagon ride which only covers .4 miles of the lower gardens mulched pathways.
Golf cart rides from the building to the horse-drawn wagons are available for those unable to walk down the paved path where the wagons begin. Please ask for assistance at the ticketing counter night-of for a golf cart ride to the wagon. The golf cart only fits two guests from the same household. There are three large steps up into the horse-drawn wagon. Please bring someone to assist you in getting onto the horse-drawn wagon.
Limited seating on horse–drawn wagon rides. Up to 10 guests per wagon (grouped by household). Face coverings are required while on the wagon. Children are able to sit on their guardian’s lap. Last wagon ride is at 7:30 pm. Wagons are available on a first-come, first-served basis based on your entrance time. For the horse’s safety, wagons may be canceled if the weather conditions call for it.
COVID-19
Are face coverings required indoors and outdoors?
Face coverings required in all Garden buildings (ages 2 and up) and outdoors when physical distancing isn’t possible. Face coverings are required on the horse-drawn wagon ride.
What if I have COVID–19 symptoms, myself or someone in my household tested positive for COVID–19, or myself or someone in my household is waiting on test results, and it is less than 72 hours before my event night?
Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets online for when you can safely attend based on your doctor’s guidance.
SPECIAL EVENT REFUND POLICY
- Advance tickets are required.
- There are no refunds on any Garden special event tickets.
- Tickets will not be replaced if lost, stolen or unused.
- Tickets are not refunded for any weather occurrences in which the event does not cancel, including but not limited to snow, wind, rain, thunderstorm, mud, cold or extreme temperatures.
- Refunds will not be given for dissatisfaction with any event, as opinions are subjective.
- Event ticket purchases are non-transferable to another event, Garden membership or Garden education class.
- WPS Garden of Lights Tickets: Guests will be able to reschedule tickets if it’s 72 hours or more before their scheduled date and time. You cannot reschedule within 72 hours before your scheduled date and time, and tickets will not be refunded if you are unable to make it. Please call the Garden at 920.490.9457 to reschedule your tickets. There will be a $5 service fee per order. This fee applies to members and the general public. If we are unable to reschedule the event ticket based on availability due to capacity limits, there will be no refunds. If guests do not arrive during their selected date and time, they forfeit their ticket and no refund will be given. If WPS Garden of Lights is canceled due to inclement weather, guests will be sent a link to reschedule for another night based on availability.
- COVID-19 Policy: If you have COVID–19 symptoms, or someone in my household tested positive for COVID–19, or you or someone in your household is waiting on test results, and it is less than 72 hours before my event night, please do not attend the event. Please email the Garden at info@gbbg.org to receive special access to reschedule your tickets online for when you can safely attend based on your doctor’s guidance.
CONTACT US
For more information, contact Guest Services at 920.490.9457 or info@gbbg.org.
For day-of questions, contact Guest Services from 12-8 pm on event days at 920.490.9457.
For holiday parties, group tours and 25+ ticket purchases, contact our Sales Team at 920.491.3691 ext. 113 or rentals@gbbg.org.
Have a question at the event? You’ll find our event staff in yellow vests!
Event Updates
Friday, November 27 – Sunday, November 29
Stay tuned for a few reminders and tips for opening weekend!
Contact Us
For more information, contact Guest Services at 920.490.9457 or info@gbbg.org.
For day-of questions, contact Guest Services from 12-8 pm on event days at 920.490.9457.
For holiday parties, group tours and 25+ ticket purchases, contact our Sales Team at 920.491.3691 ext. 113 or rentals@gbbg.org.
Have a question at the event? You’ll find our event staff in yellow vests!