Registration & Cancelation Policies

Registration

To register or purchase tickets for an event or program: review the event details on the calendar, call our Guest Experience Team during normal business hours, or visit the Garden (service fees may apply).

Learn more about registration for Groups & Tours.

Member Discounts

If you’re a Garden member, you must register or sign in as such after you add an item(s) to your cart to receive your member discount.
Not a member?

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Special Event Refund Policy

General Policy

There are no refunds on any Garden special event tickets.
Tickets will not be replaced if lost, stolen, or unused.
Refunds will not be given for dissatisfaction with any event, as opinions are subjective.
Advance tickets are highly recommended for summer concerts, WPS Garden of Lights, and other special events (when applicable).

Rescheduling WPS Garden of Lights Tickets

Guests will be able to reschedule tickets if it’s 24 hours or more before their scheduled date and time. Tickets will not be refunded if you are unable to attend the event. You cannot reschedule within 24 hours before your scheduled date and time, and tickets will not be refunded if you are unable to make it. Contact the Garden at 920.490.9457 or info@gbbg.org to reschedule your tickets.

There will be a $5 service fee per order. This fee applies to Garden members and the general public.
Rescheduling your tickets can result in different event costs, due to varying ticket prices per event date.
If we are unable to reschedule the event ticket based on availability due to event capacity limits, there will be no refunds.

Education Registration & Refund Policy

After You Register for a Class

We will contact you the week of the program to confirm your enrollment.

Dress according to the weather for all outdoor programs.

No rain or snow dates are planned. Classes open one half-hour before starting time.

To cancel, please call our Guest Experience Team at 920.490.9457.

Class Policy

Camp Policy

Cancelations can be made up to 2 weeks prior to the start of camp. A $10 administrative fee is charged for all cancelations, the remainder will be refunded to you. No cancelations or refunds are available with less than two weeks’ notice.

Field Trip Policy

If the date or time of a scheduled tour must be changed, contact the Garden at least 2 weeks prior to your visit. All efforts will be taken to reschedule the visit; however, schedules fill up quickly during spring and fall seasons. If an alternate date cannot be planned, please request a refund.

Adult Tour Policy

If the date or time of a scheduled tour must be changed, contact the Garden at least 2 weeks prior to your visit. If you paid a non-refundable deposit, the deposit may be moved to another day but not refunded. All efforts will be taken to reschedule the visit.